Warranty Service

Before turning on the equipment, carefully study the attached manual. If operating conditions are not followed, the right to warranty repair is forfeited.

The product documents must clearly state the product serial number and date of sale. Warranty seals on the body must show no signs of tampering.

Warranty obligations do not cover consumables and components (batteries, fuses, etc.), nor repair or replacement of parts subject to natural wear during operation.

Warranty service is not provided:

• in the presence of mechanical damage to the product, including being run over by a car, exposure to corrosive chemicals, abnormal charge termination, pulling a locked cable, etc., as well as if the product is affected by fires, floods, lightning, heavy snowfall, and other force majeure;
• if the malfunction is caused by power grid irregularities (voltage surges, sudden power outages, etc.), as well as unstable power supply in the network as defined by GOST 13109-87 (emergency voltage increase or decrease);
• when using non-standard or untested-for-compatibility equipment operating or connected in conjunction with the purchased product (including adapters, cables, adapters, etc.); as well as when charging faulty, modified, uncertified electric vehicles (including those with additional batteries installed, etc.);

The warranty does not include periodic preventive maintenance of equipment and cleaning of internal parts. This service is available when purchasing service and maintenance packages.

Warranty repair may be denied if previous installation or repair of the product was performed by persons without proper authority and qualifications.

Delivery of non-bulky goods to the service center or seller and back is the responsibility of the buyer. The terms of warranty service for a specific product are stated in its Passport/User Manual and/or Warranty Certificate. Please review the warranty service limitations outlined in these documents.