Questions and Answers

Detailed instructions are available here

Payment is made contactlessly by linking a bank card or topping up the account via SBP in the EV-Time mobile app

More about Rates and Payment Methods

Payment is automatically deducted from the personal account or linked card after the charging session ends or during it (if the limit is exceeded)

After arriving at the desired charging station:

• Turn off the car
• Open the mobile app, tap on the desired station on the map
• In the station card, select the desired connector and tap Charge
• Within 20-30 seconds, firmly insert the connector into the car. When connecting the connector, make sure it has no chips, is not clogged with snow or dirt
• The session will start within a few minutes

Attention!

• If the session fails to start, remove the connector from the electric vehicle and try again
• If there is a debt, charging will not be possible; first, you need to repay the debt
• During charging, the cable is locked and cannot be disconnected until charging is finished or stopped. If the cable is locked, follow the instructions or contact support
• Some cars may have a different charge start sequence. If charging does not start — try removing the charging connector from the electric vehicle, then insert it again and start the session from the app. If difficulties arise, contact support
• Before launching the App, make sure there are no available updates in the App Store or Google Play. To make the app convenient, we are constantly improving it. Update the mobile app to the latest version

• Turn off the car
• Insert the adapter into the car's charging port
• Open the mobile app, tap on the desired station on the map
• In the station card, select the desired connector and tap Charge
• Within 20-30 seconds, firmly insert the connector into the adapter; when connecting the connector, make sure it has no chips, is not clogged with snow or dirt
• The session will start within a few minutes

Attention!

• If the session fails to start, remove the connector and adapter and try again
• Some cars may have a different charge start sequence. If difficulties arise, contact support
• If charging is done through an adapter that has a battery (e.g., CCS- GBT), the adapter itself must be charged

The "Start Charging" button is inactive if the connector:

• Is busy by another user (user is charging)
• Another user has booked the connector
• The connector is disabled or faulty

• Make sure you are registered in the mobile app
• Make sure your mobile phone has an active Internet connection and VPN is disabled
• Try resetting the filter settings in the app; to do this, select the filter icon in the bottom left corner and reset all selected settings

You can monitor the charging status using the EV-Time mobile app

After starting a charging session, a screen will appear with the session number and current parameters: power, time, consumed kWh, and current charging status

The first actual metrics usually do not arrive immediately, but after 30-60 seconds. Some charging stations transmit data to the system only at the end of the session

You can monitor the charging process or close the app – don't worry, the session will not interrupt and will be accessible!

Your charging history is available in the Session History section If you have any questions about sessions, support service is available free of charge and around the clock!

Attention!

The charging session may be interrupted if there are insufficient funds in the account or card!

EV-Time operates charging stations from various manufacturers with different parameters. The parameters of a specific station are indicated in the station card in the EV-Time mobile app

Our stations offer:

Mode 4

CCS COMBO 2, peak power from 45 to 400 kW. CHAdeMO, peak power from 45 to 60 kW. GB/T, peak power up to 120 kW.

Mode 3

• Type 2 (Mennekes) – peak power from 7 to 43 kW.
• Type 1 (Yazaki) - peak power up to 7.4 kW.

In our app, we indicate the maximum installed power of the station

The actual charging power, current, and voltage with which a specific electric vehicle will charge depend on many factors:

• Battery charge level of the electric vehicle. Electric vehicles are equipped with a Battery Management System (BMS), which determines the maximum current the car can draw at a certain charge level. For most modern cars, charging power is consistently high from 10 to 80% battery charge, after which it drops sharply, so we do not recommend charging to 100% on a public network both to preserve your battery capacity and to save time
• Battery temperature. Any battery heats up during charging, and high temperatures negatively affect its lifespan. Therefore, the electric vehicle controls the current draw at a level where the battery cooling system can cope with cooling. Because of this, on a hot day, the electric vehicle may not charge at full power. Also, the BMS reduces the charging speed of a too cold battery in winter, so we do not recommend charging at DC stations immediately after the electric vehicle has been idle in the cold for a long time
• Type of connector. The CHAdeMO standard has technical limitations and charges the electric vehicle with a maximum power of 60 kW, so even if the station itself has a power of 150 kW, it will not be possible to charge faster through this socket. Standard CCS COMBO 2 connectors can charge up to ~180 kW without a cooling cable for 400-500 V systems and up to 400 kW at 1000V and with liquid-cooled cables, if the electric vehicle can also accept the corresponding current. Therefore, we recommend when choosing an electric vehicle to prefer cars with CCS 2
• Nominal voltage of the electric vehicle battery (relevant for stations with power above 80 kW). Most electric vehicles have batteries with a voltage of 400 Volts and on standard connectors are limited to a power not higher than 80-90 kW even on 150 kW stations. Charging power at AC stations depends on the connector used and the inverter installed in the electric vehicle. Through the Type 1 connector and single-phase Type 2 or GB/T connector, the electric vehicle can charge at a maximum of 7.4 kW. Some early electric vehicles, including Nissan Leaf, can charge at 3.3-3.6 kW. Through a three-phase Type 2 or GB/T connector, an electric vehicle with a standard socket can charge at a maximum power from 11 kW to 22 kW depending on the parameters of the electric vehicle's inverter.

Charging power is also affected by battery temperature; at low and high temperatures, charging power will decrease

Charging speed depends on the chemical and physical processes occurring in the battery and follows an algorithm

Therefore, when charging at fast DC stations, the time to replenish the last 20% of the battery capacity increases significantly

Manufacturers use this charging control approach to increase the lifespan and performance of your electric vehicle's battery

Charging time depends on many factors:

Power of the charging station, type of cable used – direct current (DC) or alternating current (AC), maximum power of the car's charger, battery capacity, battery charge level, ambient temperature, etc.

EV-Time operates charging stations from various manufacturers with different parameters. Tap on the icon of the desired station in the EV-Time mobile app and in the window that opens, you will see all available connectors and ports and their parameters

Charging an electric vehicle on average takes:

• 25-30 minutes on direct current, connectors ChadeMO, CCS Combo 2, GB/TDC with power of 43-150 kW. from 10 to 80% battery capacity (*)
• 4-6 hours on alternating current Type 2 (Mennekes), GB/TAC with power of 11-22 kW

(*) Average value

EV-Time operates charging stations from various manufacturers with different parameters

On 45-50 kW Mode 4 (CHAdeMO or CCS) Efacec, ABB, Kostad stations, only one electric vehicle can be charged simultaneously. If such a station also has a Mode 3 (Type2) socket, then 1 Mode 4 socket and one Mode 3 socket can be used simultaneously

On 60-400 kW Mode 4 (CHAdeMO, CCS, GB/T) stations, two electric vehicles can be charged simultaneously if the parallel charging function is present. If such a station also has a Mode 3 (Type2) socket, then 2 Mode 4 sockets and one Mode 3 socket can be used simultaneously

On Mode 3 stations, 2 cars can be charged simultaneously if they, accordingly, have 2 sockets or connectors

Please note that only one charging session can be started from one account at a time

It is possible, and without fear of electric shock or damage to the car

The fact is that both the electric vehicle and the charging device have several levels of protection for such cases, equipped with numerous safety functions to prevent short circuits. The charging session will not start (current will not flow) until the connection is securely protected

That is, until the electric vehicle and the charging device "are convinced" that everything is safe. And vice versa, when the connector is removed from the socket, the electricity supply stops before the connector lock is released

For most charging standards – no

To successfully start a new charging session, you need to remove the connector and connect the connector again

If during a charging session a communication error appears on the station display, but charging continues successfully (the electric vehicle reflects the charging process), then you should simply wait 3-5 minutes for the signal to be restored

If after 3-5 minutes of waiting the error does not disappear and the charging process stops and does not resume, please contact support

In case of problems, you can contact support at any time

The charging connector (gun) of the station is fixed in the electric vehicle's socket to ensure charging safety

Before removing the connector, always make sure the charging session is stopped. For most connector types, to remove, you need to press the button on the connector body

If the session ended normally, the connector is easily removed from the electric vehicle's charging port

If the connector cannot be removed:

• Start the charging session again from the EV-Time mobile app
• Wait for the charging session to start
• Charge for 2-3 minutes
• Stop the session in the mobile app
• Try to remove the connector

If unsuccessful:

• Try to unlock the connector with a button or from the menu in the electric vehicle (if such a function is available in the electric vehicle)
• Try to remove the connector

If unsuccessful:

• Press the red emergency button on the charging station body
• Try to remove the connector
• Return the red button to its original position (usually by turning clockwise)

If unsuccessful:

• Contact support

EV-Time draws the attention of electric vehicle owners:

Driving an electric vehicle connected to a charging station is strictly prohibited!

If you believe that an incorrect amount was debited for a charging session, please contact support indicating the session number as in the app, the date and time of the session, your phone number to which the account is linked, as well as the address of the location where the charging took place; we will check the data from the station and will definitely correct the error

Pressing the emergency button is allowed only in emergency situations, such as fire or electric shock, as well as at the direction of the support service

Attention! The emergency button does not reboot the charging station! Only the EV-Time technical support operator can reboot the station!

If you pressed the emergency button by mistake (not in conditions of danger to life and health), please "release" it back by turning it clockwise or counterclockwise as shown by the arrow on the station body or press it (in different models of charging equipment, emergency buttons are "released" differently) so that other electric vehicle users can use the charging

If you experience difficulties with a charging session, contact support

EV-Time operates charging stations from various manufacturers that can charge almost any working electric vehicle (BEV) and plug-in hybrid (PHEV) directly or via adapters

The EV-Time mobile app shows all available sockets of each specific charging station. Tap on the icon of the desired station and in the window that opens, you will see all available connectors and ports

You can set a filter for the socket or connector you are interested in in the mobile app by tapping on the screen

Our stations offer:

Mode 4:

• CCS COMBO 2, peak power from 45 to 400 kW.
• CHAdeMO, peak power from 45 to 60 kW.
• GB/T, peak power up to 120 kW.

Mode 3

• Type 2 (Mennekes) – peak power from 7 to 43 kW.
• Type 1 (Yazaki) - peak power up to 7.4 kW.

EV-Time operates charging stations from various manufacturers with different parameters

Tap on the icon of the desired station in the EV-Time mobile app and in the window that opens, you will see all available connectors and ports and their technical parameters

Our stations offer:

Mode 4:

• CCS COMBO 2, peak power from 45 to 400 kW.
• CHAdeMO, peak power from 45 to 60 kW.
• GB/T, peak power up to 120 kW.

Mode 3

• Type 2 (Mennekes) – peak power from 7 to 43 kW.
• Type 1 (Yazaki) - peak power up to 7.4 kW.

The specific parameters of a specific station are indicated in the mobile app

Charging stations at most locations operate around the clock

Operating restrictions are indicated in the card of a specific charging station in the mobile app

Access to charging stations located on third-party premises is carried out according to the organization's operating hours

Parking spaces are intended for electric vehicles of our customers. Therefore, we ask you to use them only when charging an electric vehicle. However, access to parking spaces is also available to any other cars, which often prevents customers from charging their batteries on time

The EV-Time group is actively working to correctly explain this problem to users of internal combustion engine cars

Cars left at charging spots may be towed in accordance with the established legal procedure if there is a "No Stopping" sign installed except for electric vehicles

We recommend leaving your electric vehicle only for the duration of its charging. Drivers are advised to move their vehicles to another location as soon as they are charged

This will optimize the use of EV-Time network charging stations, considering the high demand for the provided service

This is a sign of respect and courtesy towards other electric vehicle owners

Entering payment card details in the mobile app is absolutely safe

The data of the payment card saved in the app is stored on the User's device and transmitted via secure data transmission channels for authorization directly to the processing center

EV-TIME does not receive or store bank card data; processing of payment information and card saving occurs on the side of our Russian acquiring bank, so your card is safe!

In the EV-TIME app, the phone number is a unique user identifier, so when changing the phone number, you need to contact support from the old phone, or send a request from the email specified in your profile

After changing the phone number, a notification about changing the account binding to the new phone number will be sent to the old and new phone

We publish announcements about our new stations in our Telegram channel